At Fantom Wear we are proud to be able to offer orders by commission, but before you submit a request to us there are some things you need to know:
A “commission” order is where you can submit your own design to us, to be made up from scratch and to your specifications. This is an unusual thing for an online store to offer because the process is quite complex, so we are just trialling it at this stage.
Custom items will take longer to arrive than ready-to-wear items and can by affected by busy periods. We’re a fairly small company and there are many extra steps in creating a unique item. Particularly unusual or complex items can be a bit more expensive too. That said, we will be up-front in our correspondence with you about both timelines and costs!
In order to ensure nothing goes wrong in the process, it is important that you have a clear vision of what you want from us before you embark on this process. To guide you through what’s required we have come up with a web form you to complete (below) to collect all the essential information we need from you before we start.
Please read through this form carefully, including all terms and conditions, before completing. If you are commissioning an item that you know we have made previously, you can simply complete the required fields, your measurements or size, and tell us which item you are after in the ‘short description’ field, leaving the rest of the form blank.
If you are requesting something completely original then you need to provide us with as much information as possible.
After you click agree and submit we will sometimes email you to clarify anything we’re unsure about, and we will write back to you with a quote for your order as soon as possible (this can sometimes take around 1 week).
Upon reply we will also be able to let you know how soon we think we can have your order made up for you. We will not start making your item until we are completely sure of the details and have your approval for the design.
We look forward to hearing from you and working together to make your ideas come to life!