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AUSTRALIA
Express Post
Price: FREE
Expected Delivery Time: 1-3 business days after being posted.
Tracking: Full tracking is available with Australia Post.

INTERNATIONAL
Option: Standard International
How much: $10 AUD*
How long it will take: 1-3 weeks after being shipped.
Tracking: No tracking available.

Option: UPS Express Courier (for orders up to $399 AUD)
How much: $18 AUD
How long it will take: 2-5 business days after being shipped.
Tracking: Full tracking available through UPS.

Option: UPS Express Courier (for orders over $400 AUD)
How much: Free!
How long it will take: 2-5 business days after being shipped.
Tracking: Full tracking available through UPS.

*Free standard international shipping may available in selected countries. You will be advised at checkout if free standard shipping is unavailable for your country.

Note: Customers outside Australia may also be liable for any customs and import duty, quotas, permits, product restrictions and other local requirements. These charges must be paid by the recipient of the parcel. Customs policies vary widely from country to country. Therefore we suggest that you check the requirements in your country before placing an order. We will not be liable for any custom or import duties.

From our FAQ Section:

How long are your shipping/delivery times?

Australia:

We use Australia Post Express so packages should usually arrive between 1-3 business days once they have been posted.


International:

Standard – We use Australia Post for this and it is NOT trackable. Your parcel should arrive about 1-3 weeks after we post it. Please note that if you choose this option and your package goes missing, there’s not much we can do about it and we can’t be held liable.

Express – This option is a little more expensive but we use UPS and it’s fully trackable. Your parcel should arrive about 2-4 working days after we post it. To make things easier for you, we recommend using an office address for delivery because a signature is required and they usually deliver between the hours of 9-5. If you aren’t available when your parcel is delivered, the delivery driver will leave a calling card with instructions on how to pick it up.

Duties – Some countries may charge import duties or other fees. We’re sorry, but we have no control over this and it’s your responsibility to pay for any fees.

Confirmation emails – As soon as your order is posted, you’ll get an email confirmation. If you do not see this email, be sure to check your junk mail or spam folders just in case, and make sure that you’re not filtering emails from us. The email should come from contact@fantomwear.com and we will try to find out what’s wrong. If you’ve received the shipping confirmation email and it has not arrived on time after that, it is because of a hold up with the postal service and we will not be able to assist. If you have a trackable order, it could be worth you following up with the shipping company (whose details you would have received via email).

How do I track my order?

Check your postage confirmation email for details. If the postage option you selected includes tracking you should be able to follow the instructions to keep an eye on your order. Standard international shipping does not include a tracking number (see above for more details).

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